Recent Posts

SERVPRO is here for you even in the winter !

1/14/2022 (Permalink)

Winter is here and with dropping temperatures comes a greater risk of frozen pipes. When water freezes in a pipe, it expands which can cause it to burst and create serious water damage to your home or commercial business. Pipes that are most likely to freeze are exposed to extreme cold weather- i.e., pipes located in unheated areas of your home, like the attic, garage or crawl space, and pipes that are poorly insulated (including pipes that run along exterior walls).

The good news is that frozen pipes are preventable if you take the proper precautions. Here are some tips on how you can prevent a water damage from frozen pipes in your home or commercial business:

Make sure your pipes are properly insulated in unheated areas. Keep your thermostat the same throughout the night & day, and always keep it above 55 degrees. If the temperature outside is below freezing, let your faucets drip- running water is less likely to freeze. Open the cabinets in your kitchen & bathroom- this allows warmer air to circulate around the pipes. Outdoor hoses should be removed & kept inside during the winter.

If you suspect a frozen pipe in your home or commercial business, you can attempt to thaw it by using heat- a hairdryer, heating pad or hot towels are some examples. Never use an open flame device, such as a blowtorch. Keep the water running as this will help to melt the ice. It is also important to know where your water shut off is located within your home or commercial business.

If a pipe does burst, shut off your water and call a plumber immediately. Once the plumber stops the leak, call us at SERVPRO of Memorial West/ Bear Creek to dry out and remediate the damage. We are always prepared to help you, and we guarantee a faster response time than our competition. Our professional technicians are fully trained and ready to assist you, making your water damage “Like it never even happened.”

Dehumidifiers, What purpose do they serve?

12/27/2021 (Permalink)

Dehumidifier in Living area Living Room (Zone 1) Dehumidifiers paired with air movers to extract the maximum moisture in and around affected areas.

In our line of work dehumidifiers is an essential part of water restoration in your home. Dehumidifiers are machines that work by removing moisture from the air in the room that it’s placed in. The dehumidifier intakes air from the room, collecting the moisture and spewing clean, dry air back into the room. This helps to draw out and evaporate the remaining water from your carpets, walls, and furniture, and speed up the drying process.

SERVPRO is Ready !

12/27/2021 (Permalink)

When people experience a loss, there’s no doubt this time is frustrating and scary. So, when the time comes to bring the professionals in to clean up the mess. You may ask, “Why SERVPRO?”

SERVPRO of Memorial West/ Bear Creek is ready with top-of-the-line equipment & a highly trained technicians that use a wide arrangement of chemicals and equipment. We ensure that any situation we respond to can be taken care of with ease. Here are some of the restoration techniques we use at the job site.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers cause moisture to evaporate at a faster pace.
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers remove airborne particles and contaminants.
  • Thermal foggers and deodorization agents control odors.

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Cleaning agents help to stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.


If you should suffer a loss, make sure to Let us help you make it "Like it never even happened."  Remember SERVPRO of Memorial West/ Bear Creek is open 24/7, rain or shine, we are standing by for your call 281-463-9800.

What Does Your Adjuster Need?

12/17/2021 (Permalink)

As a homeowner, you do not plan for your home to catch fire or flood but if it does, it is important to know the critical first steps to take. Your home adjuster is tasked with assessing the damage, and there are a few key things you can document to assist with the analysis:

  • Written list of all that is damaged or destroyed
  • Cost to repair or replace damaged items
  • Pictures of the damage
  • Estimate from restoration specialists

Structural Damage

If there is visible damage to the house itself, you need to make note of it. Make a list of every wall that has signs of water damage. Check your floor for warping or missing tiles. If there are cracks in your walls or in your foundation, put that on the list as well. Take pictures of everything you write down to back up your statements. It is advisable to contact professional water damage restoration technicians to get an estimate in writing of how much the repairs to your home are going to cost to give to your home adjuster.

Destroyed Possessions

The insurance claim you file is likely to include damaged items in your home. Make an inventory of everything that needs to be replaced as a result of the flooding. Beside each item, list when you purchased it and approximately how much it would cost to replace it. Keep the damaged items and take digital pictures so you can print them out or email them.

Once you have compiled an inventory of the damage to your home for your insurance claim, make a copy for your records before you hand it off to the home adjuster. That way, if there is a discrepancy between what the adjuster finds and what your records show, you have your own proof. Ensuring that you and the adjuster have the same information may help your insurance company settle your claim and get your home back to normal more quickly.

Mitigation and Restoration, what is the Difference?

12/12/2021 (Permalink)

If your home or business has been affected by severe flooding or rainstorms, chances are you've contacted a flood cleanup company to help get your building back to normal. You'll probably hear the terms "mitigation" and "restoration" used quite a bit, and you may be unclear about the difference. Here’s a look at what each means.

Mitigation

Mitigation is your first line of defense after your building has been damaged and includes measures used to stabilize the situation before more damage can occur. The mitigation company should respond quickly and take steps such as:

  • Inspecting damage
  • Making sure the structure is stable
  • Boarding up windows
  • Setting up tarps
  • Removing furniture and other items
  • Storing property
  • Extracting water

A flood cleanup company responsible for mitigation takes the first steps in dealing with the damage, but depending on the severity, further work may be needed to prevent bigger problems. This is where restoration comes into play.

Restoration

A restoration company is responsible for bringing your property back to the state it was in before the storm damage occurred. Once mitigation has been completed, the job of repairing structural damage can begin. The company should clean and sanitize any parts of the structure that have been exposed to mold, bacteria, or other pathogens, and can disinfect and restore any salvageable items that have been removed from the building. Restoration can be a lengthy process, depending on the severity of the storm damage. After everything has been dried and disinfected, repairs might range from replacing some drywall and painting to rebuilding entire sections of the structure.

Tool of The Month !

11/30/2021 (Permalink)

The Tramex Moisture Encounter Plus is the main tool that our crew uses daily. The Tramex MEP detects and evaluates moisture conditions within various building materials such as Wood, Timber, Drywall, Roofing, Plaster & Brick by non-destructively measuring the electrical impedance.

It has many unique features that make moisture measurement and evaluation fast, precise, and versatile.

  • Locates moisture related problems within and behind a variety of building materials
  • Maps the extent of moisture damage caused to building
  • Monitors progressive drying conditions in the drying process of the building materials and surfaces.

How does it work? A low frequency electronic signal is transmitted into the material via the electrodes in the base of the instrument. The strength of this signal varies in proportion to the amount of moisture in the material under test. The Tramex MEP Moisture Encounter Plus determines the strength of the current and converts this to a moisture content value, displaying it on a large clear analog dial.

Warning, Overloaded Electrical Outlets Can cause Fires !

11/16/2021 (Permalink)

With the winter months coming, it's easy to forget that overloading circuits with multiple space heaters, electric blankets, Christmas lights, etc. can be fatal if proper wattage is not regulated in your home.

Overloaded electrical outlets, or circuits that supply power to several outlets, is a major cause of residential fires. Overloaded outlets and circuits carry too much electricity, which generates heat in undetectable amounts. The heat causes wear on the internal wiring system and can ignite a fire.

All wiring systems have circuit breakers or fuses that disconnect power when circuits become overloaded.

To prevent overloading, never plug more than two appliances into an outlet at once or use multiple extension cords or power strips to power devices. Use only outlets designed to handle multiple plugs.

Give special consideration to appliances that use 1,000 or more watts, such as air conditioners, refrigerators, hot plates, irons, microwave ovens, dishwashers, heaters, and deep fryers. Avoid plugging them into the same outlet or circuit. To use these appliances safely, know which outlets are connected to the same electrical circuit in your home. The electrical box in your home should be labeled to tell you where different circuits provide power. For devices, wattage requirements are listed in appliance manufacturer's instructions.

Begin a habit of regularly checking electrical cords and outlets. Fires that begin in these areas are difficult to detect, yet easy to prevent.

Understanding the Category of your Water Loss

11/6/2021 (Permalink)

gray water back up Can you Guess what category we would classify this water loss?

Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Black water is severely contaminated. Having contact with black water can cause serious illness, and in some rare cases even death. Black water may contain chemicals, microbes, and sewage.

Content Pack-Out & Storage

11/5/2021 (Permalink)

Pack Out The pack-out process involves meticulous documentation to ensure your items receive the best possible care, including photo documentation

If your home or business suffers water, fire, smoke or mold damage, the cleanup and restoration experts at SERVPRO Memorial West/ Bear Creek are the premier choice for content restoration and pack-out.

Content Pack-Out

There are scenarios that require content removal and relocation for prompt and thorough cleaning and restoration. If your home suffers fire and smoke damage, for example, it is often easier, more secure, and cost-efficient to take certain contents to another location for restoration work.

Here at SERVPRO Memorial West/ Bear Creek we provide complete pack-out services. We will carefully and respectfully take the contents of your home or business to be restored, packed, and delivered to an off-site facility. The pack-out process involves meticulous documentation to ensure your items receive the best possible care, including photo documentation, identification numbers and detailed lists.

  • Artwork
  • Documents
  • Books
  • Photographs
  • Clothing
  • Electronics (televisions, computers, stereos, etc.)
  • Furniture
  • Rugs

Storage

Meanwhile at a SERVPRO restoration location, your items are stored in a secure, climate-controlled environment. They remain there until the cleaning and restoration process is complete.

Content Pack Back

After content cleaning and restoration, items are returned to your business using the same inventory procedures and documentation employed in the pack-out process. Your items are loaded, transported, and delivered with great care and then reconciled with original pack-out inventories.

For more information on contents pack out/pack back please contact our office @ 281-463-9800.     

Our SERVPRO team is ready to serve you 24 hours a day 7 days a week.

Fire Safety Tips for Thanksgiving

11/2/2021 (Permalink)

By practicing safe cooking in the kitchen, you can help reduce the risk of fire or injury. If a fire does occur, it's important to be prepared. Cooking is the main cause of home fires and injuries no matter the season. From frying a turkey to making pies, be sure to follow these tips to prevent cooking fires.

Safety Tips

  • Never leave your stove unattended while cooking. Stay in the kitchen while you're frying, grilling, boiling or broiling food.If you must leave the room—even for just a moment—turn off the stove.
  • Keep your cooking area free of combustible materials. Keep anything that can catch fire, such as food packaging, oven mitts and towels, away from your stovetop.
  • Turn pot handles toward the back of the stove. This way, they can’t be bumped, pulled down or grabbed by childern passing by.
  • Wear short, close-fitting, or tightly rolled sleeves. Loose clothing can catch fire if it encounters a gas flame or electric burner.
  • Avoid cooking if you have consumed alcohol. During the holiday season we gather with family and friends more than likely we may have a drink or two and so we can forget we have food on the stove or in the oven which can lead to a fire.
  • Keep a fire extinguisher nearby. Make sure you have the correct type of extinguisher and know how to properly use it.

IN CASE OF A FIRE 

  • Your safety comes first. If you cannot safely extinguish a fire, get outside quickly, close the door behind you to contain the fire, and call 9-1-1.
  • Smother grease fires. To smother a small grease fire, slide a lid over the pan, turn off the stovetop, and leave the pan covered until it's completely cooled. 
  • Keep oven and microwave fires contained. Turn off the heat and keep the door closed until the flames are completely out.